FAQ

PickStub is a secondary ticket marketplace for concerts, sports and theater, with real-time inventory. You buy directly from us, no third-party checkout.

Yes. The price you see is the price you pay. There are no hidden fees added at checkout.

Yes. Every order is backed by the PickStub buyer guarantee: valid tickets, delivered in time for your event, or we replace them with equal or better seats or refund you in full. See the buyer guarantee page for what it covers.

Electronically, once your order is confirmed. Most tickets are transferred to your email by the platform that issues them, so the sender will not say PickStub. When the tickets come as PDFs, we attach them to our delivery email and you can also download them any time from your order page.

All sales are final. Refunds apply only when an event is canceled outright and not rescheduled, in which case you are refunded in full automatically. See our refund policy for the full detail.

If an event is canceled and not rescheduled, you'll be refunded in full. Postponed or rescheduled events are not canceled: your same ticket remains valid for the new date, so no refund is due.

Prices reflect real-time inventory and demand, so the price for a given seat can move as availability changes.

You can search and browse freely without an account. To buy, you'll create a free PickStub account at checkout.